REFUND AND RETURNS POLICY

Our Hassle-Free Returns and Exchanges Policy

Welcome to repnelaus.com, your fashion destination. We’re committed to ensuring your shopping experience is as smooth as possible, including our returns and exchanges process. Please review our policy below:

1. Contact Us First:

  • If you find the need to return or exchange an item, please initiate the process by contacting our dedicated customer service team at [email protected]. In your email, provide your order details and a brief explanation of the reason for the return or exchange.
  • Our friendly and professional team will promptly review your request and provide you with a return authorization number, ensuring a seamless experience.

2. Timeframe for Returns and Exchanges:

  • You have a generous window of 30 days from the date of delivery to request a return or exchange. Beyond this period, we may not be able to accommodate your request.
  • We value your satisfaction and want to ensure you have ample time to assess your purchase.

3. Item Condition:

  • To be eligible for a return or exchange, the item must remain unused and in the same condition as when you received it. It should also be in its original packaging.
  • We understand the importance of your fashion choices, and we aim to facilitate returns and exchanges that uphold your shopping experience.

4. Shipping Charges:

  • Please note that you will be responsible for covering the shipping costs associated with returning an item. These costs are non-refundable.
  • In the event of a refund, the cost of return shipping will be deducted from the refunded amount.

5. Refund Process:

  • Once we receive your return request, our diligent team will carefully inspect it to ensure it meets our return criteria. it usually take 24 hours.
  • If your order complies with our refund rules, We will then send you the return address. if you return the goods to us and your tracking number can be check online, we will initiate the refund to your original payment method. the return delivery time for your payment will take 3-5 work days. please pay attention to your bank. thank you

Our Seamless Returns and Exchanges Procedure:

At Repnelaus, we believe in simplicity and efficiency. Our returns and exchanges policy follows this straightforward process:

  1. Email Notification: Reach out to our customer service team at [email protected] with your order and product details, as well as the reason for your request.

  2. Review and Confirmation: Our responsive and professional team will review your request, ensuring all necessary information is provided. Please be patient while we assess your needs.

  3. Address Notification: Once your request is approved, we will provide you with the return or exchange address via email.

We’re dedicated to making your shopping journey with us delightful, from your initial purchase to any necessary returns or exchanges. Should you have any inquiries or require further assistance, please don’t hesitate to contact us at [email protected]. We look forward to serving you with style and convenience.

Your satisfaction is our priority, and our returns and exchanges policy is designed to build trust and prevent disputes, so you can shop with confidence.